I applied online. The process took 1 day. I interviewed at TTEC (Toronto, ON) in Aug 2020
Interview
There was a group interview a very helpful and friendly interviewer who introduced the company to everyone discussed the job responsibilities and pay scale.
We were told that we will be updated if we have cleared the intiial interview via email even if rejected but haven’t heard since last 3 weeks.
Interview questions [1]
Question 1
They asked about our past experiences and also asked about what qualities we think a CSR should have
Group interviews where you hear about the position ro determine if you want it. You may speak to someone individually but not always. Then you are sent an offer letter if indicating interest
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
I applied through a recruiter. I interviewed at TTEC in May 2026
Interview
It was basically all just text messaging with someone. At first i was skeptical due to never being interviewed just through text but the more it progressed to easier it got. They just ask you questions and you just answer honestly, or at least that is what I did.