I applied in-person. The process took 4 weeks. I interviewed at TTEC (Charlotte, NC) in Mar 2019
Interview
I went to a job fair. Once I went in, they asked did I take an assessment which I didn’t. After I took the assessment they pulled me and another woman in the room and began to ask us questions. About 2 days later I received an email extending an offer of employment (upon drug test & background check) and to come in and bring my ID and do a complete application. The next day I received an email to schedule the orientation / drug screening. I start end of May :)
Interview questions [1]
Question 1
Q: Explain a time you showed excellence customer service?
Q: Have you ever been to a nursing home? How do you empathize with the residents?
Q: What do you know about the company?
I was emailed a link to complete an online assessment. Questions included scenario questions, skill test, and personality quiz. They asked for camera access, but to my knowledge didn't need it. They also performed a speed test of my home internet connection.
Interview questions [1]
Question 1
How you would handle a situation with a customer who keeps talking after you've solved their problem.
I applied through a recruiter. I interviewed at TTEC in May 2026
Interview
It was basically all just text messaging with someone. At first i was skeptical due to never being interviewed just through text but the more it progressed to easier it got. They just ask you questions and you just answer honestly, or at least that is what I did.
I am a fresher and attended the interview process. The hiring process was well-organized. HR was responsive and guided properly. It is a good opportunity for beginners to start their career.