TTEC Home Agent interview questions

I've been looking into WAH jobs for the past few months and heard a lot about TeleTech (as well as others). So I did a little research online, using many places, including Glassdoor. First you fill out an application and if you fit the criteria they are looking for, they run a systems check, have you take an assessment test, and then they do a background check (I think). They then send an email inviting you to schedule an interview. It's a large online conference call and they tell you about the job and the hour choices, etc. I didn't hear back from them for about two weeks and I got discouraged. I guess I didn't think that it could be a good thing that I hadn't received a "thanks but no thanks" email. Turns out it was a seasonal tax job. I wish I had known it was seasonal before I applied, but I appreciate the work from home/tax advisor experience. And if I want to do it again next year, I think I'd have a better chance. They say if you do well you can get more hours and possibly stay on.

I had one interview that consisted of a group conference call while accessing a web meeting. One by one the presenter of the meeting pulled each individual into a one on one room for a short question answer session. During that time everyone also had to give an example of a time where we had to achieve a certain goal. The rest of the interview consisted of information regarding the position itself.