I applied online. The process took 2 weeks. I interviewed at TTEC (Orlando, FL) in Jan 2018
Interview
Pretty easy. Applied online. Was invited to an interview over webcam (Zoom). It was a group interview (like 30 applicants) was asked a series of questions. No webcam needed. Was asked about availability and given a couple choices for shifts. all shifts are part-time for work at home agents. Sent offer email and background check information. Started training like a month later.
I applied online. I interviewed at TTEC (Atlanta, GA) in Mar 2017
Interview
The interview process was great! It was a group hire and interview process. We were asked about 5-7 customer service questions and how we would handle certain situations. It actually made the position seem that much more exciting.
Interview questions [1]
Question 1
How would you handle an irate customer that feels they have been getting the run around?
I applied online. I interviewed at TTEC in Mar 2017
Interview
The interview was done in Zoom via webcam, it was a group interview and lasted somewhere between 30-45 minutes.The interviewer went through each person individually and asked them 2 questions. After they were done they told us if they were interested we would receive an email within a week but I received an offer that very same day.
Interview questions [1]
Question 1
Why do you think talking to customers via webcam is better than landlines only?