TTEC Customer Service Representative CSR interview questions

The interview process began with a lengthy interactive test on the computer. It gauges your decision making skills, response times, and other metrics. Once done with the computer simulated test, you do a one-on-one interview with a recruiter. An offer may be made on the spot or you may be told that you will be contacted. If hired, a simple mouth swab drug test is completed.

Called in for an interview. The first step is an online assessment for both computer aptitude and personality. Next is a phone interview, which is awkward because you are supposed to use the phone located at the security desk in the lobby. This means your phone interview is in front up to dozens of other applicants. After the phone interview is the "formal" interview. A team coach usually performs the interview which consists of 6 or so similarly worded behavioral and situational questions. I'd say that the interview itself was very informal and therefore pretty relaxed. It was easy to tell that the interviewer got stuck with interview duty that day.