Called to inquire of open positions. Encouraged to come in to fill out application. In person interview scheduled within 1 week. Interviewed with 1 person, a supervisor, and took a typing test. Hired
The interview process was non-traditional. It was held via Zoom conference and involved approximately 10-15 other candidates. The process involved a roll call in the beginning of the interview, followed by a brief description of your qualifications later in the call.
Interview questions [1]
Question 1
What relatable experience do you have with Customer Service?
I applied online. I interviewed at TTEC (Ypsilanti, MI) in Oct 2020
Interview
Step 1 apply on the company website and then you will get a follow up email asking you to attend an interview. The 1st interview is a large group interview done on zoom. After this group interview I got a job offer I could accept or decline within an hour. Then there are follow up technical/computer checks to make sure that you have the right software to run their work programs.
Interview questions [1]
Question 1
Do you have at least 6 months experience in customer service?
Tell me about a time that you handled a difficult customer?