TTEC Custimer Service Representative interview questions

Call in to get an interview over the phone and if pass they will schedule you for a walk in test. Computer knowledge skill as well as over the phone communication knowledge will be tested. No experience needed.

First interview with the staff agency, a 20 minute phone call about experiences, my knowledge of the products etc.. Then a letter to write in my native language. Why I would love to work at Ttec etc... Second interview in person with 2 managers, questions mostly oriented on my resume, not a conversation. You can feel an immediate difference when you had interviews the same week. I felt like they were trying to frame me rather than talking about the job and the products. The guy tried to look online for my manager name in the middle of the interview. Unprofessional. Then I had a call simulation with one of the managers and we had different point of views. His was as an account manager I would sell whatever happen a budget increase, and tell the clients if he increase his budget he'll have more sales. Mine was more analytical in his account and see what we could improve before increasing the budget, because if your campaign is a bad campaign, a greater budget wont automatically make more sales. After that I realized that I could not do this job. Maybe as a vendor, they have a narrower overview of managing a Google account. My skills and background makes me have a deeper understanding so I preferred after the interview not even sending a thank you email. I did not get any offer or feedback for the recruiter. Fair enough, I would have declined it and never worked for them. One of the managers did not even know about a partnership between their client Google, and the biggest cloud company... Means a lot