TTEC Customer Service Representative interview questions

Answered questions with a pen & paper after watching/listening to a video with audio playback of a phone conversation between a customer service rep & a customer. Then I was interviewed 1 on 1 in another room. They told me that my application showed plenty of previous work experience & that I seemed to be a good fit for the position. I was asked to read a script, while the interviewer role-played along as a customer calling in about a problem. Afterwards they told me that I did a great job in reading the script & sounded like a natural for the job.