Lots of testing to get in, mostly on the computer. But it was fairly easy if you have good computer/typing skills. which only requires about 40 wpm. The hardest part was a mock call you have to do to show them how you would speak with customers, they record you for it. This was the worst part of my interview and was when the first interviewer seemed very frustrated with me, although I was doing what she asked. If you make it seem like you care about the customer (interviewer) during mock call, have a good customer service type voice, and stay calm it isn't too bad.