I applied through a recruiter. The process took 1 day. I interviewed at TP (Mālād) in Aug 2024
Interview
Easy interview rounds
basically 3 rounds
1. Amcat online
2. Hr round
3. Operational / mock call
Nothing but very simple it was basic talking and hearing test so you must researchabt what is your process abt company abt job and its responsibilities before interview.......
Interview questions [1]
Question 1
Abt my experience, what do you know abt the process what do you know abt teleperformance. How will you deal with an irritated customer.
Interview was easy 2-3 easy question but they completely misrepresented the job. They do not tell you up front you have to take and pass a personal lines licensing test and if you fail you are terminated.
Interview questions [1]
Question 1
They asked how many years customer service experience I have. They claim the job is just customer service however you have to pass a personal lines licensing exam that is very difficult to pass and they are not transparent to tell you if you fail the test you are terminated.
The interview process was straightforward and professional. It started with an HR screening discussing my background, work experience, and availability. The interviewer also assessed my communication skills, problem-solving abilities, and customer service mindset through situational questions. The process was completed within a few stages and feedback was provided in a reasonable timeframe.
Interview questions [1]
Question 1
How would you handle an angry customer who is dissatisfied with the service?
I applied in-person. I interviewed at TP (Guba, Cebu City) in May 2026
Interview
The interview process was great. I was handled by a professional interviewer and able to answer all her questions. My experience with the TP has been good and I expect nothing but a good work environment.
Interview questions [1]
Question 1
One thing that they asked is my prsonal information.