TP Customee Service Representative interview questions

The process lasted a few hours. First there was a typing test and you had the choice of taking a warm up test or going straight to the test. You had three times to take the test and had to type 25 wpm. If you passed the typing test the company gave you a computer test and grammar test. The computer test was multiple choice questions like what does VPN stand for and what does a router do. The grammar test was 20 questions True or False asking if the sentences were grammatically correct. If you pass these two test you will get called to the computer room to listen to a call.Once Make sure to listen to the call because the interviewer will ask you what happened on the call. Once the call is finished you wait for an interview. The first interview is basic questions nothing hard. If you pass the first interview you get a second interview and the questions are basically the same as the first but with a twist. For example I had to play twenty questions to guess what the interviewer had written on the paper. She told me the item is in a grocery store. The next question was role playing. The interviewer was an Iraqi war veteran that just found out they have Leukemia and I had to play a talk show host that had had only two minutes to find out everything I could about this individual. After the second interview HR offers you a position and you get to pick the schedule you want before you go on the floor. You must be available 3:30 pm to midnight for training which last one month. There is a background check, credit check and drug screening.