I applied online. The process took 2 weeks. I interviewed at TD (Toronto, ON) in Feb 2015
Interview
Their focus is how well you get along with people so they may ask you to do a role-play scenario to see how you handle potential customer interactions and chit-chat. they had us do a group presentation with some prep time so ability to think on the spot and communication skills are the focal point.
I applied through an employee referral. The process took 4 weeks. I interviewed at TD (Markham, ON) in May 2016
Interview
Easy 40 minutes interview, everything is quite expected. Just be yourself and not to be scared, The bank expect someone mature and confident to work for them. Make sure everything makes sense in your resume and NEVER tell a lie. Take ownership of what you did in the past and im sure you will be fine.
Interview questions [1]
Question 1
1. Tell me about yourself?
2. Tell me about a time you went beyond customer expectation.
3. What are you going to do in the next five years?
I applied online. The process took 1 week. I interviewed at TD (Toronto, ON) in Oct 2016
Interview
I applied this job online and two days after, I got the email to finish the online assessment and simulation exercise. The oneline assessment tooks around 40 mins and exervise is about 15mins.
One week later got the first round telephone interview. Most of questions are basic, such as introduction, my previous experience, what you know about TD and ect.
I was been told to be prepared to get the second round interview, no updates yet.
Interview questions [1]
Question 1
1. Tell me something about yourself.
2. Tell me something you know about TD.
3. Why do you want to become a customer service representative at TD?
4. What is your strongest strength?
5. What do you think the responsibilities of a CSR at TD are?