TD interview questions

after the phone interview they called me in for a face to face interview at the branch i was going to be working at. it was quick and easy and they were very nice and easy to talk to. i had two interviews and they both went extremely well.

It was pretty typical of a customer service interview. How are you with people..describe yourself in a tough situation..how would you describe how you handled a difficult customer...what is important when dealing with people, what's your problem resolution process, how do you encourage your team mates, what would you do in a scenario where you know someone is doing something wrong and it affects the organization, etc... Two people interviewed - a Senior Manager and Team manager. One read from a list of questions about scenarios as mentioned above, the other wanted to see how I responded to the questions and asked questions in between based on my answers.