TD Financial Service Representative interview questions

Telephone interview, the scheduled a phone interview time and called me. Basically, it was just a second round interview. They asked me about customer service and sales experience, and some tough situation, how can I deal with that. They asked how did you delivery financial products to tough customers.

Applied online, got an email to do an IQ/Ethical test. Passed which was followed by phone interview, the phone interview was short only lasted 10 minutes. I was sent an email advising I have passed on to the 3rd stage which consisted of meeting two managers face to face. One writes down everything you say the other watches your body language and tries to determine if you are telling the truth or are sincere. They start of with behavioural questions 60%, the rest of the questions are focused on sales experience. The interview lasted like 45 minutes, make sure you dress to impress. If you look good and show confidence then 50% of the interview is already complete before even sitting down.