I walked into one of the branches that I knew was hiring (from internal job postings) and handed in my resume. I got an interview on the spot with the two managers. It lasted for about an hour and a half, and included pretty much all behavioural/situational questions. (e.g. describe a time when you.... / what would you do if....). There were also other questions about teamwork, why TD, what does the CSR position mean to me, and sell a pen. Overall, they asked about 10+ questions. There was also a time for me to ask questions, and they also spent some time going over what a CSR has to do. Overall, the questions were expected of a customer service position.