TD Customer Service Representative CSR interview questions

Do you do any volunteering around the community?

1. Tell me about yourself 2. How do you see yourself in 5 years 3. What is a successful CRS in your opinion 4. Tell me about a time that you provided excellent customer service 5.Describe a time where a customer's request was out of the ordinary. 6.Describe the situation and what did you do?   7.Describe a situation when you went out of the box to solve a customer problem 8.Describe a time that your did not perform as well as your manager expected and what did you do to improve it   9.Describe a time where a customer's request was out of the ordinary. 10.Describe the situation and what did you do?