I applied online. The process took 2 weeks. I interviewed at TD in Apr 2016
Interview
first there is a phone interview with human resources. behavioral questions with situational questions. when you pass this, there is a online assessment. the online assessment consist of questions on personality and behavioral questions. when you pass this, they put you in a branch where needed.
Interview questions [1]
Question 1
tell me a time where you had given great customer service and what was the outcome
I applied online. I interviewed at TD (London, ON) in Aug 2017
Interview
First: I applied Online
Second: Received an email, requesting that I complete an online assessment (it was basically a personality assessment, in a multiple choice format)
Third: Was informed that I passed the assessment and then scheduled a phone interview (very brief, just asked why I want to work for TD, and gave a description of the position)
Fourth: Scheduled for an in-person group interview
Interview questions [3]
Question 1
Were put into groups of 6, went in front of everyone to do a role-play with one of the interviewers (there were 5 interviewers total)
The interviewer acted as a customer with a complaint
Were put into groups of 4, were given 10 minutes to prepare a 2-minute presentation about what is so great about TD, which we then presented in front of everyone
The group of 10 of us who were being interviewed sat around a conference table and were each given 2 minutes to explain to everybody why TD should hire us.
I applied online. I interviewed at TD (Edmonton, AB) in Nov 2017
Interview
online assessment was completed
Phone interview was scheduled - a few behaviour type questions
Panel Interview - Sat down with 2 branch managers, easy questions, basically just talked about myself and answered a few questions
Interview questions [1]
Question 1
Q: Ever have to deal with a upset customer and how to deal with it ?