TD Customer Service Representative CSR interview questions

Tell me about your self. How would you handle a customer who is yelling while in the queue?

Q: Tell me about yourself Q: What are your short-term and long-term goals? Q: What motivated you to pursue this opportunity and what interests you in this role? Q: Tell me an experience you deal with a tough client. Q: How has patience and attention to detail helped you avoid a mistake in work? Q: Describe a situation where you had conflict with a co-worker? How did you deal with it? Q: Describe a situation where you had to really listen and understand a client/customer’s point of view in order to meet their needs? What did you do? How did you ensure you truly understood their needs? What was the result? What did you learn from that experience?