TD Customer Service Representative CSR interview questions

I was hired in 1984 and came with sound knowledge from another institution. I was hired after a quick interview with the manager. I worked for several years in this position then moved up the assistant manager in the banks administration office. After a huge lay off in 1997 I left Td and went to another institution for 2 years. I returned part-time to Td Canada trust when a Manager approached me to come back to Td as a part-time CSR.

First received a call about the position to see if I was interested, and the recruiter said they would email me a questionnaire/assessment form (about personality/behaviour) to fill out. After I sent the form back to them, they sent me another email back to schedule a phone interview.