TD Customer Service Representative CSR interview questions

After a 30 minute online behavioural assessment, I received an online interview request, there were about 10 questions, 4 of which you have to to record yourself. The interview questions were generic questions out of a pool of similar questions. After which, I had a brief phone interview with the recruiter, she asked my several basic questions and my availability. A day later, I received a request to do an group interview (aprox 3 hrs), we were split up into groups and required to come up with a group presentation. During the process individuals were brought out to have one on one interviews with hiring managers, it was a very relax and easy interview. Questions were basic and generic, but make sure you answer truthfully, sell yourself, and try to give a unique response because they probably heard the textbook response hundreds of times. Once the group interview was done, we were to be contacted the following week for a response. Although the interview questions were simple, straightforward and the environment was relaxed, I do have to admit the process is quite tedious. I have received a conditional offer. The process from applying online in December 2015, to getting an online assessment in January, group interview during the end of February, to waiting for my offer package in March.