The position was posted online, which I applied to through an online job board. IT consisted of a basic questionnaire and CV/cover letter attachments. The second phase was a telephone screening, in which basic questions were asked and my qualifications were reviewed. I was then invited to an in person interview. Where I was interviewed by a manager and an HR support staff. They went into more depth and asked me questions about relevant work experience and its application in the role.
I applied online. I interviewed at TD (Halifax, NS) in Jul 2015
Interview
Applied online, got phone interview, filled out online skills review questions, got in-person interview. During in-person interview they asked me various questions about my past customer service experience, what i considered good customer service, various situations i was in where i had to work as a team, various difficult situations with customers, a time when there was a conflict at work, etc.
Interview questions [1]
Question 1
How would you provide exceptional customer service?
I applied through an employee referral. The process took 2 weeks. I interviewed at TD (Vancouver, BC) in Aug 2014
Interview
They ask you a series of situational/behavioral questions. It's purely based on how well you will bond with your team and how you will behave in front of customers. TD is very customer orientated and is always on the look out for individuals who will put the customer first and provide the best service possible.
Interview questions [1]
Question 1
Tell me 3 strengths about yourself and 3 weaknesses