Superdrug interview questions

Applied online and was contacted next day, did a video interview the following week (due to time restraints I had to do it on my phone using mobile network - I advise anyone to get on a strong wifi and computer as the upload times meant it took over 1 hour to complete) and I think interviewed the week after, very fast process compared to others. The recruiter was very friendly, professional and communicated relentlessly. Interviewed in store, I was asked to prepare a SWOT and answers to some questions but the interviewer was not aware of that so that was a pointless exercise. Interviewer was the area manager who I was informed by the recruiter was really friendly although I found her cold, distant and hard to talk to. Took less than 1 hour to ask a variety of competency based questions and despite having done many of these myself from both sides of the table I found it hard to figure what behaviours she was looking for so in the end I just waffled about things I have done which had little to do with Superdrug. After I was told I'd be informed within 2 weeks which then went on another week but at least they had the decency to follow up and tell me in person I had not been successful - reason given was an internal candidate was offered the position which sounded like a mug off to me and when pressed the recruiter couldn't be critical at all so I suspect I was not a good culture fit.

The application process was very quick, I heard from the recruiter at head office a couple days after submitting my application! The interview process was not as good as the application process. I was sent an email from the recruiter asking me to come at a specific time, and when I arrived the store manager told me to come half an hour later which was annoying because I was meant to have an interview the week before but it was rescheduled due to the store manager. He basically took me to an office and asked me competency based questions and spoke to me about my retail experience. During the interview he was very patronising probing about why I wanted to change jobs after working in my current one for so long, and if I had any knowledge in cosmetics which was very important to him because that's what Superdrug's main revenue comes from. Even though I said I was willing to learn he shrugged it off. He also asked me "If I would feel comfortable working in a multicultural environment?" bearing in mind that I'm black I thought that question was extremely rude and off seeing as I'm am ethnic minority in the UK, I also noticed that the majority of the staff working in that branch were of the same ethnic background of the manager and it just hinted racism to be honest. I really disliked the manager and his attitude, and felt mis advertised regarding the job because it was 25-30hrs but said he could offer me 24 which was very dodgy. In all honesty I knew straight away I didn't want the job and would have walked out. After the interview he gave me a piece of paper that he described as "floor work" telling me how I would rearrange the shop and what I would improve on. After that he explained he had a few more people to interview the next day and I would know the outcome the day after. I waited 2 weeks to receive a rejection email which was very unprofessional and lazy of them bearing in mind how much time and effort I spent attending.