Startek Customer Service Representative interview questions

To begin the application process: qualified applicants must either apply online or walk-in on designated Job Fair/Employee Referral days. Applicants are preferred to be non-students who have open-availability and MUST have a high school diploma. I applied online to STARTEK and heard back within two weeks. The online application asked for basic resume details, a copy of my actual CV/Resume, and then consisted of a series of questionnaires. It was quick and simple. Upon first contact: applicants will be requested to schedule and complete a short phone interview. My phone interview was about fifteen minutes and mainly regarded my availability, near-future conflicts, goals, expectations, and previously-formed impressions or knowledge of STARTEK. The interviewer gave a brief description of the workplace and position. After the phone interview: successful applicants will be e-mailed to schedule an in-person, on-site interview as early as possible. For this in-person interview, applicants are asked to bring PROOF OF HIGH SCHOOL DIPLOMA, TWO PIECES OF ID (ONE PHOTO), RESUME, and AVAILABILITY CONFLICTS. During the interview, I was first greeted by Office Administration who processed my paperwork, gave me a Visitor Badge, and then set me up at a computer to complete a Typing Assessment and Questionnaires. Two other applicants completed this process simultaneously. Following this, we were given a brief tour of STARTEK and partnered with current CSRs to listen in on live calls. This lasted thirty minutes, whereafter we completed mock-simulations on the computers again. Afterwards, we completed face-to-face interviews individually with supervisors. During the interview: applicants are expected to exemplify a passion for providing positive customer experience, an excellence in delivering above average customer service, and a driven/motivated workplace mindset. Applicants are asked to role play in a mock-call scenario, then may be asked to use five probing questions to locate a pen hidden somewhere in the vicinity. Overall: the process is very positive and welcoming. All staff and recruitment at STARTEK are friendly and supportive, and the interview is fun and easy-going. I have never done so well nor felt as comfortable at a prospective position interview before.