CV in English ver, and Japanese ver
twice interviews. one with HR one with Team leader
Tests about math, Japanese, English. and some questions about how you deal with problems which costomer may ask.
First They will give you a couple of test and 2 scenarios role-play which they will ask you how to solve the scenario problem.
Quick phone screening and didn't have time to ask questions. Which is why I'm still reconsidering whether to join or not.
I applied through a staffing agency. I interviewed at Startek (Johor Bahru) in Aug 2021
Interview
I would say don't be nervous as it's an easy interview session that you would pass answering spontaneously. If you have experience in customer service, then you dont have to worry at all