Standard Bank Group interview questions

Interview process was fair. Mainly questions on managing customers, how do you manage customer expectations and ensure a good experience customer complaint handling focusing on conflict resolution management and communication skills. How do you handle a customer when you have no solution to their problem?

Imterview process was seamless. During the first interview phase, they asked competency and technical questions. There was also a presentation that I had to prepare and present and I was asked questions based on the presentation. The psychometric assessment was not difficult. The interview process was thorough and I had a good experience.