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ServiceNow Technical Support Engineer interview questions

Updated Jan 15, 2026

based on 52 ratings

Difficulty

Average

Experience

Mostly positive

How others got an interview

58%
Applied online
Applied online
13%
Recruiter
Recruiter
10%
Other
Other
10%
Employee Referral
Employee Referral
8%
Campus Recruiting
Campus Recruiting
3%
Staffing Agency
Staffing Agency

Interview search

52 interviews

Technical Support Engineer Interview

Apr 30, 2021

Anonymous Interview Candidate

No offer

Neutral experience

Difficult interview

Application

I applied online. I interviewed at ServiceNow in Apr 2021

Interview

I was contacted by a recruiter for an initial phone screening. Then I was interviewed by a staff technical support engineer. She asked me some basic questions about Javascript, CSS, algorithm problem, and debugging. After that, I was interviewed by 5 managers. They asked me questions about customer support. Two days later, I got a rejection email.

Interview questions [1]

Question 1

if your ice machine is not working, what are the steps to troubleshoot it

Answer question

Technical Support Engineer Interview

Apr 17, 2021

Anonymous Interview Candidate

No offer

Neutral experience

Average interview

Application

I applied online. I interviewed at ServiceNow (Santa Clara, CA) in Mar 2021

Interview

I was interviewed for two round 1. phone screen and 2. technical HR told me that your interview focused on Javascript and Troubleshooting part but during the interview they started with leetcode coding and java questions so prepare for coding questions as well as java , js, sql,networking,troubleshooting and other customer based questions

Interview questions [1]

Question 1

leetcode code medium level, javascript coding questions , java concepts questions, sql queries,networking questions

Answer question

Technical Support Engineer Interview

Apr 15, 2021

Anonymous Interview Candidate

Declined offer

Positive experience

Easy interview

Application

I interviewed at ServiceNow

Interview

Fairly simple and straightforward. Asked questions in relation to programming languages that would be described as basic knowledge and necessary for the position. Necessary to know javascript and HTML for the interviewing process.

Interview questions [1]

Question 1

Find all the issues within the code

Answer question

Viewing 36 - 40 of 52 Interviews

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ServiceNow Technical Support Engineer interview questions

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