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      Senior Technical Support Engineer Interview

      Apr 16, 2018
      Anonymous Interview Candidate
      Hyderabad
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at ServiceNow (Hyderabad) in Mar 2018

      Interview

      I have applied through an job portal and later i have received an call from HR, I was called for interview process on March 10th at Hyderabad office. I had a written test for the first round and i have cleared it, later followed by a Technical round f2f round, I have also cleared this round. On the same day i had a Managerial Round for almost 25mins and I was informed i have cleared all the rounds so far. Later I called HR for next process and I was informed that the certain person is on leave. After a week there was an Technical discussion scheduled with Australia team. After this i had a Director round at Hyderabad office, i had a discussion/question which were not like a technical related. After this again i had another Technical round, after this i was informed that it is positive from the Panel. It almost took one month of time for this process The HR who scheduled my first round was moved to other team, so i have to connect with the new HR. After almost 1 and half month i again asked and they informed its positive. But suddenly after a day they informed that the technical skill have not matched. But i wonder why were the 5 rounds taken if the skills have not matched. I have almost wasted 1 and half month of time. Wanted to inform that please confirm first with HR and dont waste your time, i have also seen a similar kind of reviews with few others. Overall a bad experience and waste of time, even after completing the final rounds.

      Interview questions [1]

      Question 1

      Basics and mid level of all the skillset required.
      1 Answer
      3

      Other Senior Technical Support Engineer Interview Reviews for ServiceNow

      Senior Technical Support Engineer Interview

      Jan 31, 2025
      Anonymous Interview Candidate
      Orlando, FL
      No offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at ServiceNow (Orlando, FL) in Jan 2025

      Interview

      Hour long technical interview with some fairly easy coding problems in JavaScript, Java, and Sql. Just finished a second interview with 4 managers that focused on personalities and scenarios. Overall pretty smooth and quick process. Happened all within 2 weeks.

      Interview questions [1]

      Question 1

      Name a scenario where a teammate wasn’t able to help you because they were busy.
      1 Answer

      Senior Technical Support Engineer Interview

      Apr 18, 2024
      Anonymous Interview Candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at ServiceNow in Feb 2024

      Interview

      Applied, after 10 days recruiter call, after 1 week of hiring manager round, after 3 days panel interview, after 1 week got rejected. Dont go with the Job description its very generic the questions asked in panel interview is way difficult than what Job description mentions. Job Description asked for Java/Javscipt troubleshooting, but expectation was to have knowledge about SSO, SAML, SOAP API, etc.

      Interview questions [3]

      Question 1

      How would you Implement LDAP, SAML, SSO
      Answer question

      Question 2

      Analyse the SQL Query and tell the results
      Answer question

      Question 3

      How SOAP API works, who would you authentication works here.
      Answer question

      Senior Technical Support Engineer Interview

      Jan 27, 2024
      Anonymous Interview Candidate
      Orlando, FL
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at ServiceNow (Orlando, FL) in Jan 2024

      Interview

      They do a three round process with a Recruiter, Team interview and then Technical interview. Didnt get past the recruiter portion unfortunately, they asked we three questions about acrynoms. Not a very good recruiter process… first off they were asking questions about Linux which wasn’t on the job description and lots of acronym questions. Personally I thought I was a good choice for the position from my years of experience in similar positions, but unfortunately I wasn’t able to go through the process any further.

      Interview questions [1]

      Question 1

      Q: what is a primary key in sql? Q:what is jvm? Q: what is gc?
      Answer question
      2