Sats Customer Service Agent interview questions

Registration was quick and easy. But I was very upset with how the interviewer came at me. For context, I am a fresh University graduate who applied for this role with the intention of gaining experience with handling ground operations. This is to prepare me for the long-term where I seek another job title, which requires that I have at least two to five years of experience. My goodness, the amount of judgment that I experienced. I was so upset that I immediately did not want to be part of the interview process anymore. I already decided I didn’t want to work here, not because of the job, but because of the unpleasantries. The interviewer kept insinuating that I have no idea what the job entails, that I would not be satisfied with it because I’m a fresh graduate and it’s a “mundane” role. She told me that this role does not require a degree and essentially hinted to me that I’m at the wrong spot. As a “University graduate”, I would have known to done my research prior to coming for the interview, right? I was not even told about the benefits, salary, contract and more, simply because the interviewer thought I was a bad match for the job. She explicitly said that this job does not require a degree, but what is so wrong about possessing one and still wanting to try? I am very offended because this is my career plan, and I don’t know why she thought she could give me advice that I didn’t ask for. I thought it was so unprofessional. People don’t understand these days that we have to start somewhere to get to our endpoint. I’m not sure if you think I’m desperate for the $2.2k pay and the odd shift hours. That’s not what I’m after; as a degree holder, I could have been anywhere else. But my intention is to learn and gain experience for now, even if that means I’m stuck with a low pay grade and routine job. What’s so wrong about it? All in all, don't apply if you are a Uni graduate. I left quickly and am not interested in hearing back.

I attended a walk-in interview for the Customer Service Agent position at One Punggol, and I have to say it was a very disappointing experience. The process was poorly organized, with minimal instructions given upon arrival. What stood out most was the attitude of the recruiter. When I asked basic questions about the role and responsibilities, I was told to “just Google it.” There was no effort to provide clarity or show any genuine interest in engaging with candidates. The recruiter barely spoke, seemed disinterested, and gave the impression that they just wanted to get the whole process over with. It didn’t feel like a professional interview at all — more like they were doing candidates a favour by being there. For a company that deals with customer service, the lack of courtesy and communication during their own hiring process was quite ironic. I expected a more respectful and informative experience, but left feeling frustrated and unvalued. I hope SATS takes feedback like this seriously and works on training their recruitment team to be more professional, respectful, and helpful during interviews.