After applying online, I called and made a few face to face appearances to the managers to inquire about the status of my application. They all told me that they would be calling me soon. I was contacted by phone a few days later by the Personnel Department asking me if I could come in for an interview the next day. When I got there, I was interviewed by a supervisor of the front-end department, from there I spoke to an area manager. After that, they told me I was done for the day and that they'd call me soon. I was called the next day and was asked if I could meet with the General Manager for my final interview. I arrived for the interview 15 minutes early--as one always should for an interview--only to be sent to the cafe for 30 minutes. After waiting, the lady who initially interview me told me that the GM had gone to lunch because she thought I wasn't there. I was sent home. The interview was rescheduled for the next day. The manager was fairly apologetic about what had happened the day before. After the interview, I took a drug test. The following week, I started orientation.