I interviewed at River Island (Bath, Inglaterra) in Oct 2018
Interview
A group interview for the Bath store- only found out the night before but it was overall a good and un-stressful experience. There were 6/7 of us and the interview was broken into 3 sections where she got each of us to answer a question etc one by one then gave us the exercise to role play a situation in pairs. If you have to do the role play - do one like something is out of stock inn store so that you can say you would also be able to see if you can order it online - online sales is the big thing that they're pushing at the moment - when a girl in my group did this, the interviewer was really, really complimentary.
Interview questions [2]
Question 1
Tell us about yourself and give us an example of excellent customer service that you received
I applied online. The process took 1 day. I interviewed at River Island (Cork) in Nov 2018
Interview
I was the only one that showed up on time, the interviewer didnt start at the time stated. I wasn't asked all the recruitment questions, i figured she was biased when I didn't get asked to partake in the practical aspect of the interview, i.e picking out clothes and trying to pitch a sale. I prepped with materials i found online and the few questions i was asked were literally word for word.
I applied online. The process took 1 week. I interviewed at River Island (Newport, Newport, Wales) in Nov 2018
Interview
Applied online pretty basic form upload cv etc..
got an email couple days later inviting me to interview
Was 9 people group interview really easy. Went around and introduced ourselves, asked what we think good customer service is. Asked why we wanted to work there. We then had to do a role play in pairs. One person had to show an example of upselling (selling someone a more expensive version of what they want) and other person done an example of cross selling (selling someone another item to go with what they’re already buying) that was all of it.
Got an email 3 days later saying I didn’t get the job