River Island Part-time Sales Advisor interview questions

My interview was with a group of about 15 girls. They firstly asked us to introduce ourselves to each other, so a little icebreaker at the beginning where you say a little about yourself. This was followed by a role play in which we had to demonstrate our knowledge of upselling (persuading a customer to buy something else in addition to what they are already buying or something more expensive) and the various methods you can use to sell more products to customers. We also had to explain what we understood by upselling and the importance of the term, e.g. to bring in more revenue for the company. They then asked us "Why do you want to work for River Island?" The interview ended with a one-on-one interview in which they asked us our availability and whether or not we are going on holiday.

The interview was a group interview in which we were interviewing for 3 positions and there were 21 people attending this was not including the candidates that didn't show up. We were sat in a circle and asked to answer discuss in small groups what we thought good service was and then asked to feedback to the group. We were then asked to tell the group why we wanted to work for river island and that was basically it. We were then told we would recieve a phone call if we were succesful and an email if not. I felt if you are bubbly and good at speak in front of groups then you could do well at this kind of interview but depending on what order questions were asked you could find it difficult not to repeat others answers.