I applied online. The process took 1 week. I interviewed at River Island (Crewe, England) in Nov 2016
Interview
Group Interview. Very informal, no need to wear a suit or office wear, just clothes you feel comfortable in and show your style. Everything done is talking in front of the whole group so make sure you are confident speaking in front of others. The interview was split into 3 group activities. Involved a role play activity where you work in pairs and one person pretends to be the sale assistant and another the customer. At the end we were told to pick an outfit from the shop and explain why we chose it.
Interview questions [1]
Question 1
What is good/bad customer service? (group activity)
I applied online. I interviewed at River Island (Birmingham, Inglaterra) in Mar 2026
Interview
Group interview of around 15. First task was saying your name a bit about you out loud, just general information it seems like name age what you do. Then the second task was writing down good customer service and bad customer service in your little group and reading it out to the group. During this, they are checking to see what you say, but try not to talk over anyone but definitely stand out. The second task was getting clothes from the shop floor presenting your outfit and explaining your choice. I don’t believe they cared too much about your previous experience but rather your personality.
Interview questions [1]
Question 1
1. Introduce yourself
2. What’s is good/bad customer service
3. Go to the shop floor and pick out an outfit and present your choice
Fine, questions not always relevant but seems like a personality test I suppose. Nice enough interview in general. Quite quick interview, didn’t end up getting the job though , oh well
I interviewed at River Island (Kilmarnock, Escocia)
Interview
Interviewer was very nice and created a relaxed atmosphere. Questions weren't vague and helpful to help me along with the answers. Staff seemed friendly and i look forward to my position here.