It was friendly and comfortable but also felt slightly awkward as I was with a group of people. Being a shy person meant that I couldn't answer any of the questions and the group conversation was dominated by the more confident people. We went in for an evening recruitment process and gathered around on chairs at the back of the store where the shoes were. We went around and introduced ourselves and said an interesting fact about ourselves before then discussing the job and what it entails. We then had to do a role playing exercise where we had to go in pairs and play through a scenario - one person was the customer and you had to go over to them and ask if they were okay. The other then had to come up with a problem, such as the shoes they want aren't in the right size. It was an okay experience but wish I had been able to show how much I'd prepared for the interview by having a one on one because I would have felt easier discussing the job.