I applied online. The process took 3 weeks. I interviewed at Ritz-Carlton (Laguna Niguel, CA) in Dec 2015
Interview
Went to three interviews in total. First was with immediate manager for the position, then the manager above him, and then with HR. Once I got to the HR point I just had to sign the hire papers, do a swab test, and get fitted for uniforms. Everyone was very friendly, and if you have done hospitality before then you should be able to answer the interview questions with no problem.
Interview questions [1]
Question 1
What was a situation where a guest was upset and what did you do to resolve it?
And any other STAR type questions, looking for detailed answers.
Via Skype (da ich zum Zeitpunkt des Vorstellungsgesprächs nicht in Deutschland war, wurde eine Ausnahme gemacht, eigentlich sollten alle Bewerber vor Ort sein) mit 6 Personen, die nacheinander meist recht ähnliche Fragen gestellt haben.
I applied online. The process took 3 weeks. I interviewed at Ritz-Carlton (Singapur) in Mar 2023
Interview
Applied on a national job portal. Later contacted by HR to send another application to the official Marriott website so I could progress to answer the online questions to check my suitability for the role. 1 week later I was called in for an online interview, and it was carried out by a front desk leader and an Assistant Manager of Rooms present. Interview questions was purely experiential based questions.
Interview questions [1]
Question 1
Describe an example where you helped a colleague in a situation.
great experience with some challenging questions that make you think, excellent feedback! proud to be a former member of the ritz and the marriott family and will us the skills throughout my careers.
