I received an email at first and did not see the email until after the times that they had listed for testing. I sent them a quick email back and heard back from them early the next day (a Friday). I set up a my testing time, took and passed the test (they were very fast about starting it), was told that I could wait another ten-fifteen minutes for interview. For the interview I was taken out of the testing facility into the actual call center building to a small meeting room. I wasn't prepared for the interview but I tried to be as honest and candid as possible. I was told that I would hear back from them after some more interviews on Friday. Had almost given up late the following Friday when they called me (after 5pm).