Providence Customer Service/Service Specialist interview questions

This company outsources it's recruiting department. Three employees have now told me this and from the impression they are making, they aren't happy with their service. I am not happy with their service either. I found out that I had applied for a position that was now filled and not updated on the site, I am now crossing this company off my list. I spent 1.5 hours working on applying for a job I had no chance of getting. If there are lots of comments about recruiting customer service, Providence should consider taking it back in-house and being responsible for it. It is not leaving a good impression with job seekers.