-Send in CV -Receive email for an online interview and typing test -Pass online interview/test -Group interviews, roughly about 20 other people -Individual interview The above process took about a week and a half, which was a good turn around. This is an interview set up to see how you can think on your feet and also how you work with a team on the group interview. Not a time to be shy

The interview process was 1 interview with the support team leaders which then followed several tests. with a test for typing and knowledge of Sports and customer service skills. Be prepared for a writing test but listen to which sections have more marks allocated to them, as this is the skill they are looking for.