I applied online. The process took 3 weeks. I interviewed at Omni Hotels (Austin, TX) in Dec 2019
Interview
After applying, I had an interview with 2 recruiters, then a 2nd round of interview with 3 HR team members. They discussed having a quick phone call with the HR director, but never followed up on this.
Interview questions [5]
Question 1
Why do you want to work in the hospitality industry?
I applied online. The process took 3 weeks. I interviewed at Omni Hotels (Austin, TX) in Dec 2019
Interview
I went through 2 panel interviews: The first was with 2 recruiters. The second was with 3 HR team members.
I arrived 5 minutes early for the first interview and had to wait ~20 minutes to be brought in. They had me sit in a chair in the (uncomfortably cold) loading bay, where I felt very in the way. Employees had to squeeze past me with large boxes and carts of dirty linens.
For the second interview, I arrived on time and had to wait 10 minutes. After speaking with them, they left me in that hallway for another 5-10 minutes as they "made sure they didn't have any other questions for me." One team member came out and told me they would set up a call between the HR director and me. They never followed up on this, and a week later I received a copy-paste rejection email that wasn't even tailored to include my correct name.
I wish they would've shown more respect for my time and tried to create a more warm (figuratively and literally) and inviting candidate experience.
Interview questions [5]
Question 1
Why do you want to work in the hospitality industry?
There are three rounds of interviews. First with Human Resources, Department Heads, and General Manager. Mostly behavioral questions asked. Once a conditional offer was given they sent a background check and complete references.
Interview questions [1]
Question 1
Tell me a time you turned a negative guest experience into a positive one