I applied in-person. The process took 5 days. I interviewed at Old Navy (Atlanta, GA) in Jan 2011
Interview
This company does interviews in many different ways. They do group interviews which are a little weird at first but once you get used to them and understand the ins and outs it is actually very interesting. Once that process is complete then there is a one on one interview and that is more personal and requires much more thought. The group interview I believe is more to see how interactive you will be. It helps to show what you might be capable of in realtion to customer service.