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      Care Program Manager Interview

      Mar 20, 2009
      Anonymous employee
      Budapest
      Accepted offer
      Positive experience
      Difficult interview

      Application

      The process took 1 day. I interviewed at Nokia (Budapest) in May 2008

      Interview

      Begining of March I applied for this position. Then there was a long silence until begining of May. Then they invited me for an Assesment Center. There were five guys who were running for the position, and we had to work together in different situations. Couple of leaders were there from the company. We also had private interviews with psychologists and with the Managers. During the interviews the rest of the team were filling out some tests. After this Assesment Center there was another long silence, and I was calling them in middle of July. Then they requested some days to call me back, and then they called me back and offered me the position. The salary negotiation phase went quite good for me, and after that the hiring procedure went smoothly.

      Interview questions [1]

      Question 1

      How would you handle a completly arrogant and angree customer? The exact question: They showed me an e-mail from the customer and I had to answer it. This e-mail contained a question about the late shipment of a product, and customer mentioned that, we are not partner for them, and we are not fulfilling the contract. And customer was attacking on personal level.
      1 Answer
      1