I applied online. I interviewed at NEXT in May 2016
Interview
Once submitted application, difficult to get a call back if successful, however one store did call which was great news! Lovely lady conducted a phone interview where the process sped up and I was successful into getting to the customer service assessment stage. Split into different sections on the shop floor, management observed our customer service interaction at front door, changing rooms, shoes and general womens clothing area.
The only negative comment is they offered two of us candidates (out of 4) the job, however one on a lower contract to the one offered.
Interview questions [1]
Question 1
What are you enthusiastic about?
What motivates you?
Describe a time you delivered excellent customer service
I applied online. The process took 2 weeks. I interviewed at NEXT (Glasgow, Escocia) in Sep 2015
Interview
After applying to a couple of positions online I subsequently got a phonetical a couple of days later from Next asking for a couple of answers to questions such as do I have the right to work in the UK, any holidays booked, why did you apply to Next, what are you passionate about....
I then got told I had an interview at the store and I later received an email with all the details. At the store interview I was individually shown about the store and had to talk to some customers. After this the employment manager asked me a few more competency based questions and the hours I would be available to work. He then said I had the job and handed me a £10 note and £10 Next voucher!
Think they were desperate for staff (was xmas time) as I thought I was awful haha!
Interview questions [1]
Question 1
Q: Why Next?
Q: What are you passionate about?
Q: What is great customer service to you?
Q: Name a time you got through a difficult situation (work based)?
I applied online. The process took 3 weeks. I interviewed at NEXT (Romford, England) in Nov 2015
Interview
I applied online and a week later received a call to say i had passed the first stages and that i was going to be called for an interview, a week later i had a phone interview and later that day was told to come in for an interview/assessment and after that i was told i had the job