Glassdoor users rated their interview experience at NEXT as 100% positive with a difficulty rating score of 3 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Teleoperador and rated their interviews as the hardest, whereas interviews for Teleoperador and roles were rated as the easiest.
The hiring process at NEXT takes an average of 60 days when considering 1 user submitted interviews across all job titles. Candidates applying for Teleoperador had the quickest hiring process (on average 60 days), whereas Teleoperador roles had the slowest hiring process (on average 60 days).
I handed in my CV, later heard back and was requested to attend a face to face interview with department manager. Formal interview with relaxed atmosphere. Interview was carried out in the local store that I would be working in.
I applied online. The process took 2 weeks. I interviewed at NEXT (Antrim, Northern Ireland) in Jul 2015
Interview
A phone interview was held and the call was completely unexpected and I received the call approximately 20 days after I applied online. After I did the interview I was asked to come in store for an induction day.
Interview questions [1]
Question 1
What is good customer service?
Tell me something you're passionate about and why.
A few scenarios were given where the customer must be helped and you must rank what you would prioritise and how you would respond.
I applied online. The process took 4 weeks. I interviewed at NEXT (Leeds, England) in Jul 2015
Interview
It was an online competency test first. They said i's passed and then I received an email saying i would get a call within two weeks. I was then called and they asked me a few general questions about customer service etc. they then asked me to come down to the store and do a trail shift.