I applied online. I interviewed at NEXT (Londres, Inglaterra) in Nov 2021
Interview
Easy straightforward interview. General competency questions, share experiences. Friendly team and quick to get back with a response. In person interview, but had a phone call first - interview arranged for a few days later
Interview questions [1]
Question 1
Tell me about a time where you handled a difficult situation
Really Short and easy. only asked 4 questions and quick to provide feedback. Based on previous customer service experience and dealing with difficult customers. Experience working in retail and customer service
I applied online. The process took 3 weeks. I interviewed at NEXT (Havant, England) in Apr 2026
Interview
very slow process, it took over 3 weeks for a response and I had to eventually contact them myself which led to me being ignored. The lady was really nice in my first stage of my interview but I have heard rumours that the company is not great to work for.
Typical customer service questions. Explain a time you helped someone, working as a team, working independently, tell me a little bit about yourself. What are kpis. What is good customer service
