It started with the online application and test with numeracy and questionaire,you then get told to wait to see if you've been shortlisted,the next day I received the email saying congratulations that I've been shortlisted and I would receive a phone call from a member of staff which I received roughly a week later.The lady called me and asked when I would be available for a telephone interview and we arranged for the next day.The telephone interview was very relaxed just had a chat for 10/15 min and the lady was very nice and made me feel comfortable so I felt at ease.She told me that she would like for me to come into one of the nearby stores for an assessment which was arranged gives couple of days later.I went along to the store and was put onto the shop floor and just tidy up and approach customers which was fine after 30 mins I was taken upstairs and told I was what next is looking for and offered me the position.