I applied online. The process took 2 weeks. I interviewed at NEXT (Milton Keynes, England)
Interview
I applied online to many positions in different stores. I was successful at two stores however only one wanted to have an interview with me.
I received a text with the number I need to call and how I need to talk to.
At my first attempt the supervisor was incredibly busy so she promised she call me back but it never happened. So I phoned next day and I could talk to another lady. The interview was a friendly chat and it took about 15minutes. After that she invited me for an assessment day.
There two other girls were waiting, luckily we were running for different positions therefore we had a friendly atmosphere. I was put on the men's shop floor. It was a bit shocking as I don't use to visit this department very often. I had to go and chat to every, I mean EVERY customer I could find, it was a busy Saturday so the shop was full. I asked do they need any help, have they found everything they were looking for. Sometime I went and checked with the manager how is my performance. When a customer needed help I called for a colleague. They showed me how to find items that maybe available in stock. When there was any in the stock room, don't go there you are not authorised and you need to be on the shop floor so your supervisor can see you.
They were very pleased and now I will to an induction as I got the position.
I applied through other source. I interviewed at NEXT (Glasgow, Escocia) in May 2026
Interview
Video Interview (JUST COMPLETED - NO OFFER YET): Very short and relaxed, only lasted about 10-15 mins. Felt very at ease with the Manager/Interviewer - lovely, warm and chatty. Went through tick list questions first (Right to Work, Age etc). Asked very basic and easy questions to answer for those who have work experience, especially within retail. After questions, details about steps going forward were given to me in a very well explained manner :)
Tips:
Get on that call at LEAST 5 mins early!! This proves to them that you are punctual and on-time.
When they ask if you have a question, ASK THEM ONE!! this shows that you are interested in the job which makes you stand out.
Interview questions [1]
Question 1
Tell me a bit about yourself.
What work experience do you have?
Tell me about a time you went the extra mile when helping a customer out.
What is your favourite aspect of working in retail?
Professional yet warm and calm. Manager was nice and wanted to get to know me as a person. Sounds like it would be a lovely job and location to work at.
I had a really positive experience with the interview process at Next. The interviewer was friendly and welcoming, asked clear questions about customer service and teamwork, and made me feel comfortable throughout.