I applied online. The process took 1 week. I interviewed at NEXT (Tamworth, England)
Interview
Telephone interview was fairly easy they asked a couple of questions and just had a general chat for 10 minutes.
Team assessment - where do I start, I was dumped on the shop floor and asked to put clothes from the fitting room back which I did then one customer came in so I asked if she needed help, she said no and walked off. Then I was put on kidswear and buddies up with a woman who walked off and I was left on my own helping customers and tidying the shop floor. Manager came back and said I need to work on my customer service rather than tidying. Well she wasn't even there to see how many customers I helped, no one was. I was dumped on the shop floor and forgotten about for an hour! Don't waste your time with this appalling company, they mention customer service but need to take a look at themselves as a company.
They will show you the store and give you tasks on how to help customers, displaying competencies in customer service, this depends on deparments because if you work in another department, they will make you tag or fold clothes.
Applied online, did an online assessment, then a video interview. After that they made me come into the store and put an outfit together (for a wedding guest I believe) in 30 minutes. You pick out the outfit, jewellery, makeup, shoes, other accessories etc.
Easy interview on the phone then in store trial where i had to help customers and tidy the shop floor. The process was quick and easy and I was offered the job on the spot
