NEXT Customer Service Representative interview questions
Updated Jan 7, 2026
based on 20 ratings
Difficulty
Easy
Experience
Very positive
How others got an interview
93%
Applied online
Applied online
7%
In Person
In Person
Interview search
20 interviews
Viewing 11 - 15 of 20 Interviews
NEXT interviews FAQs
Customer Service Representative applicants have rated the interview process at NEXT with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 100% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 60 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at NEXT overall takes an average of 60 days.
Common stages of the interview process at NEXT as a Customer Service Representative according to 1 Glassdoor interviews include:
Group panel interview: 100%
Here are the most commonly searched roles for interview reports -
Straight forward and friendly interview process, answered some basic questions about my availability over the Christmas period and about my previous retail experience. The interview was fairly quick and not an overly long experience.
Interview questions [1]
Question 1
Was asked if I had any customer facing experience in previous roles.
I applied online. The process took 4 weeks. I interviewed at NEXT (Birmingham, Inglaterra) in Dec 2019
Interview
Phone call and was so vague? They asked a few questions and then jumped straight into what hours I’m available and then offered me the role and literally ghosted me. Never heard back and never bothered to contact me. I was confused to say at the least.
Interview questions [1]
Question 1
What makes you think you have what it takes to work with us?
I applied online. The process took 1 day. I interviewed at NEXT (Leicester, Inglaterra) in Oct 2018
Interview
The day started with some group work and discussions about the company, the brand and what we knew about Next. It was a half day process - a bit like a work trial.
Following this, we did some real work - answering an email and then we used the telephones and resolved a query. This was followed by a discussion with a gentle "interview" with a departmental manager. We were rewarded with a Next gift voucher.
Interview questions [1]
Question 1
What do you think frustrates customers when they ring us?