NEXT Customer Service Advisor interview questions

Filled out an online application that didn't require a CV, and was invited to a group interview a few days later. First they showed everyone a template of how to talk to a customer, then split us into 3 groups (about 8 people per group). Our group was given tests for Maths and English, then we had informal conversations with one of the supervisors. Finally, we had to call a customer and tell them there delivery would be late and offer to take off delivery charges as compensation.

Interview with recruiter, assignment to check my language sent by e-mail, telephone interview with Next, face-to-face interview at Next, assessment day to check customer service skills and language skills.