Microsoft Customer Service Representative interview questions
based on 89 ratings - Updated Jan 7, 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
54%
Applied online
Applied online
22%
Employee Referral
Employee Referral
13%
Recruiter
Recruiter
7%
In Person
In Person
4%
Campus Recruiting
Campus Recruiting
Interview search
89 interviews
Viewing 36 - 40 of 89 Interviews
Microsoft interviews FAQs
Customer Service Representative applicants have rated the interview process at Microsoft with 4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 68.2% positive. This is according to Glassdoor user ratings.
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Recruiters only talk to you on email, non response and robotic, had an assessment centre had to prepare a presentation too, I had my interview and presentation in late afternoon they all looked tired and could not be bothered looked like they had been interviewing all day one of them admitted this too. Add insult to injury they sent a generic email to me saying I was unsuccessful looked like it was system generated. The interview I dealt with of course ignored my email when I asked for feedback. I am throughly out off microsoft.
Interview questions [1]
Question 1
A time you had a difficult customer how did you deal with it
First interview was with HR, second - with Sales manager. Very professional process, clear questions, nice communication style. The process was quite long in terms of time, big gaps between each step.
I applied online. I interviewed at Microsoft in Aug 2017
Interview
Very focused process, based on soft-skills and previous experiences.
Three interviews - First with Human Resources followed by Position Manager and the last one was with Unit Director.
Everyone was feedback oriented, giving some insights about the interview at the end of each one.
Interview questions [1]
Question 1
Where do you see yourself 5 years from now?
How many people arrived at Oriente Metro and Train Station every day?