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      Medallia

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      Customer Solutions Manager Interview

      Aug 14, 2014
      Anonymous Interview Candidate
      Palo Alto, CA

      Other Customer Solutions Manager Interview Reviews for Medallia

      Customer Solutions Manager Interview

      Dec 12, 2015
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through college or university. The process took 1 week. I interviewed at Medallia in Nov 2015

      No offer
      Neutral experience
      Easy interview

      Application

      I applied through a recruiter. The process took 5 weeks. I interviewed at Medallia (Palo Alto, CA) in Jul 2014

      Interview

      I was contacted by someone from the hiring team to gauge my interest, I had some knowledge about what they did and about their product going in. The process for me had multiple calls. The first was a straight forward recruiter call, simple stuff. Then I was scheduled for an interview with a person who was in the same position. The interview was mostly behavioral, questions ranged on various situations: how did you handle something, what would you do if this happened. I have an advanced Management degree and these questions were straight forward but i did feel atleast on two questions the interviewer wanted to hear something else. The interviewer had also just come out of a meeting so he was late a little harried. The problem with subjective questions is that the interviewer forgets its subjective. I may have made a mistake in stating my familiarity with their product and company, the interviewer then asked me to assume I have been working there for a while and answer how would I tackle some situations: what happens if we send the wrong communication, what happens if our product does not work. I answered them as an outsider would but he wanted to hear something else. There were other questions which require working knowledge of their product but he asked them anyway which was weird. I want to also point out one more thing without being rude, the interviewer had way less work experience and academic qualifications than I did and it did feel like there was a bit of that discomfort visible throughout the call. Most of the questions were garden variety: greatest strength, greatest weakness, describe a situation where you handled a client dissatisfaction. I think the recruiters were professional and accommodated my interview timing requests well but once it got to the interview and a post interview feedback there was none. I waited a month before reaching out and was told they were moving on, which is absolutely fine but reasons for moving on what did not match would be good. Also, i wonder if i would have ever got any feedback if I had not reached out to them. I had read reviews on glassdoor that they do not bother to reach out to you if you are not selected for the next step and it is true they do not reach out. Its a shame if they streamline their process well they can attract lot more talent. Also, the interviewer was very defensive about their product and the role. They have 2 different titles with same job description and when I quizzed him about it he could not explain the difference in roles (with one being the role he was working at currently).

      Interview questions [1]

      Question 1

      None. Which makes the process frustrating. I was asked about situations with clients but nothing was unexpected, new, or difficult.
      Answer question
      1
      avatar
      Medallia response
      11y
      Thanks for leaving such honest and detailed feedback about your experience. Your impression that our interviewer didn't feel entirely comfortable was interesting and, frankly, new to me -- but it provides great data for coaching our team generally. I also would like to apologize for our lack of follow up. As far as I am concerned, there is no excuse for failing to tell you about your status. This has been a recurring theme in our candidate feedback (including on Glassdoor), and one we're trying to address. Obviously, we have not succeeded yet. I truly regret that we let you down and would welcome any additional feedback at amy.pressman@medallia.com.

      Interview

      Phone screen, then an hour interview with one engagement manager. I have to say the interview with the engagement manager was not good experience. The phone connection was very bad and she was obviously not patient, while I already checked my phone connection beforehand and there shouldn't be any problem from my side. Also, I thought that the interviewer was not trained to interview others. To begin the interview, she didn't introduce herself, or the interview process, or let me introduce myself. After saying how are you, she began by asking me a long question to give her a story that could answer that question, then the interview continued to be like this, all straight questions, and no any conversations. I highly doubted that she just wanted to finish the question list. Overall, the experience was not good.

      Interview questions [1]

      Question 1

      One example of leadership, teamwork, and client management.
      Answer question
      avatar
      Medallia response
      10y
      Thank you for bringing this to my attention, I'm so sorry the connection was bad when we spoke. While this in no way affected the final decision I can see how it would be frustrating to deal with. Some of our roles require a more technical background than others. Your professional background was incredibly impressive but did not meet the technical standards for this role. That said, I clearly have work to do in terms of making people feel heard during interviews. I apologize for the negative experience and promise that I've taken your feedback to heart. Please feel free to reach out should you have any followup questions or concerns, my email is uknezevic@medallia.com.

      Customer Solutions Manager Interview

      Aug 13, 2015
      Anonymous Interview Candidate
      No offer
      Positive experience
      Average interview

      Application

      I applied through an employee referral. I interviewed at Medallia

      Interview

      1. Recruiter call - phone screen 2. Round one interview - 1:1 on phone - culture fit/ motivations/ background/ past experience/ questions on Medaliia and job 3. Challenge - 24 hours to complete an assignment on customer engagement - mix of excel analytics, presentation and communication skills I got dinged after this round but the next round would have been an in person interview with 3-4 people. Even though I got rejected, Medallia has been the best interview experience I have had during my exploration - the team is first of all VERY responsive - a trait that is hard to come by in most recruiting teams that I have surprisingly discovered. Second, they are TRANSPARENT and keeps you posted at each stage what is happening, what you can anticipate next and most of all, they share feedback for why you didn't make it. Full points on a very well laid out recruiting process.

      Interview questions [1]

      Question 1

      Questions on handling a client request and client situation - mini case study on situations and interpersonal tactics.
      Answer question
      3
      avatar
      Medallia response
      10y
      Thank you for taking the time to interview at Medallia and provide feedback. I'm glad the experience was both positive and transparent for you. We strive to be as open as possible and give candidates feedback that will help them going forward. Best of luck in your continued job search.

      Customer Solutions Manager Interview

      May 14, 2015
      Anonymous Interview Candidate
      New York, NY
      No offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 6 weeks. I interviewed at Medallia (New York, NY) in Apr 2015

      Interview

      I submitted an application online and had three different touch points with the company: 1) Phone screen/interview with someone from the team 2) Onsite interview 3) Medallia challenge. Overall, it was a good experience, but I did need to wait a while and follow-up in order to receive my ultimate rejection. Looking at this from a strengths and opportunities perspective, I was impressed with the individuals whom I interacted with in regards to their ability to be very engaging/sincerely nice and make the interviews more of a discussion with both a personal and professional aspect to them. My first interviewer served as my main point of contact with a recruiting coordinator scheduling everything. Looking at the opportunities, two areas I felt that could have been a bit better were the final feedback and the Medallia challenge (this may specifically apply to the challenge for the role I applied for). My Medallia challenge was more so an assessment of one's survey design/market research skills. It was not necessarily challenging, but more so subjective and I walked away with the impression that they were more interested in a specific answer than a thought process. Ideally I wish they had made it into more of a presentation wherein you get to do the challenge and the submission entails getting on the phone with someone and explaining to them what you did and why you did it. I say this because there are many ways an individual can approach this and answer it and the final answer that someone chooses does not necessarily reflect the level of analysis they did. Ultimately, the Medallia process went from having a fiber internet connection to going back to the days of 14.4k :o I did reach out to my point of contact after a couple of weeks and promptly received a call back. I was basically told that my challenge reviewer was looking for a more detailed in-depth analysis and that is a vital skill expected to work with customers and unfortunately that would be the end of the interview process. This has actually intrigued me to wonder what the right answer would have been for the challenge more so for the sake of curiosity than anything else. Here's a summary of my two cents: The Good: 1) Culture 2) Motivated/nice people The Bad: 1) The process could be shorter (overall in terms of spanned weeks) 2) The idea of a challenge is good, but either the challenge should be more clear or provide a better opportunity to see a person's thought process/approach.

      Interview questions [1]

      Question 1

      Typical questions
      Answer question
      3
      avatar
      Medallia response
      10y
      Thank you for your thorough and balanced feedback. I love your desire to understand what a "good" challenge submission looks like -- it shows a true growth mindset. I completely agree that we should provide an opportunity for candidates to discuss their thinking behind a challenge submission. This is something we regularly did in our early days but unfortunately dropped as we scaled. I have spoken with the Talent Acquisition team about re-implementing it. I'm also aware that our interview process can be quite lengthy. We are working on tightening it without compromising our thoroughness. Clearly we still have work to do. Please let me know if you have any additional thoughts. You seem very observant -- I value your insights. My email is amy.pressman@medallia.com.